Evolving from the founding brands – Kernow Messaging Service and Kernow Message Handling services – Phoneta is a market leader for business answering services across the UK.

Established in 1993 by LaVerne Caddy, a retired and proud Cornishman from the Ambulance service, the focus was to provide a telephone answering service for GP’s as well as the veterinary industry.

To this day the business is still owned and run by the second and third Caddy generation, however, with the evolution of commercial trading hours and demanding requirements for fast response across all professional sectors, Phoneta now offers its service to all business types.

When you can’t answer your call, we can. Phoneta look after your calls as if we were based in your office and with the sensitivity appropriate for your clients and industry. Our clients can use us to outsource their call handling, over-flow and call messaging as well as our response and communication services. Our services range from diary management, call messaging and overflow to data cleansing, outbound sales support or even working as a virtual PA.

No matter your need, our professional team are here to help. Phoneta is a family run business and we pride ourselves in taking care of our clients and their business. If it matters to you it matters to us.