Overflow – Out of Hours – Emergency Service

Out of Hours / Emergency Service

Phoneta have developed our Vets Messaging Emergency service over the last 25 years to ensure you get the service and experience you require.

Phoneta will manage and handle calls when your business is closed. Our professional answering service team can capture lost or missed opportunities, as we know your clients don't stop looking for vets at the end of a business day. Working with your practice, we set up a divert service from your business phone system that will activate at the end of your business day, our dedicated team will then answer any after hours calls in your name and follow your company protocols.


Phoneta can assist you on a day-to-day basis with our professional answering service when you are busy or your staff members are unable to take a call. After a set amount of time of a call going unanswered on your office telephone, the call can automatically divert to our expertly trained staff that will answer in your vets practice name and follow your company protocols. Following the call, our answering team will then email the information of the call back to your team to ensure that you do not miss any message or enquiry; this allows you to maintain communication with your clients and continue your great relationship, even when you’re not immediately available.