When you can’t answer your call, we can. Phoneta look after your calls as if we were based in your office, our staff answer your calls with the sensitivity appropriate for your clients and industry.

Our services range from diary management, call messaging and overflow to data cleansing or even outbound sales support whatever the need our professional call handling team is here to help.

Kernow Vets Messaging

Out of Hours Vets Messaging Support

We will ensure your duty Vet is called out to attend your client needs throughout the nights, weekends and bank holidays. We operate 365 days a year, 24 hours per day allowing you to relax knowing we are their as your clients’ first point of contact.

Call Messaging:

Divert your phones to us when you are away from your practice or unavailable and we will take care of all incoming enquiries. We can pass the details to you via email, text or a bypass number. We can also notify you using a specialist GPRS pager if signal is an issue.

Overflow:

When you are busy and on the phone, your phone can switch to your back up service using our professional answering service and we can take the call. We will answer the call using your name and follow your protocols.

Kernow Business

Overflow:

When you are busy and on the phone, your phone can switch to your back up service and we can take the call. We will answer the call using your name and follow your protocols.

Call Messaging:

Divert your phones to us when you are away from your desk or unavailable and our team of call handling professionals will take care of all incoming enquiries. We can pass the details to you via email, text or a bypass number.

Outbound Sales Support

We have a trained and professional team ready to call your clients and offer your services and generate income whilst you are free to carry on running your business. This is ideal for businesses that have small projects or those who want to trail new products without disrupting their current sales team.

Data Cleansing

It is important to make sure you are speaking to the right person in the business. We will cleanse your database to make sure your sales and marketing teams are reaching the key contacts. We will acquire name, contact number and email address to ensure your data is up to date.

Diary Management

We can arrange a shared calendar and take your calls whilst you are unavailable. We will book in appointments, cancel appointments and ensure you are still providing excellent customer services through our professional business service.

Kernow Communications

Outsource your IT and save yourself time. With our business phone systems, let us work out what you need and utilise our partner network so we can help you save money.

At Phoneta we have partnered with a range of IT businesses and VOIP Telephone system companies, to help you through the complexities of sourcing the right systems for your business.

For more information please contact hello@phoneta.co.uk

Kernow Response

Lone Worker Monitoring

The professional team at Phoneta will ensure your staff members are able to check in regularly and if they miss a check in, we will make contact with them to ensure they are safe. We can work with your business to put the correct protocols in place so you can relax and know your staff are in safe hands, whilst you are able to continue working on other areas of the business, and out of hours, relax at home with the family.

Pagers

Similar to the two-way pagers, our team can notify any personnel in hard to reach areas when someone requires their attention or services. From vets to businesses, we can use multi-sim pagers to reach you in an emergency.

Disaster Recovery

From fire to flood or simply a line failure we can help you keep your business running 24/7. With an agreed set of protocols we can have your contact numbers diverted to our professional remote receptionists and call handling team, your clients won’t be effected, unaware of any change to your system. It's business as per usual.

For more information please contact hello@phoneta.co.uk