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Why use our telephone answering service?

What are the benefits? How could it help your business? What are the costs?

Our telephone answering service is the answer to many a business problem. We build our service around two key aims; Customer service and client satisfaction. Aiming to give YOU more time for your customers and more time to spend at home with family and friends knowing your business is fully taken care of. We do this by taking all your overflow calls and all your calls when you’re out of the office. So let’s break this down, you have two receptionists but four calls coming in at the same time, what’s the plan? Do they hold on until the first two callers are finished? Do they go to an answerphone system? Or, and more likely, do they hang up because they don’t want to wait and/or don’t want to leave a voicemail?

Did you know 3 out of 4 people won’t leave a voicemail?

So what can we do to help? When this situation occurs; all your phone lines are busy, you’ve stepped into a team meeting or even, if there has been a power cut. All those people waiting to get through to you can come straight through to us, we are specifically trained to be your business, we answer in your business name and work using your personalised protocols to take the relevant details from your clients and email their information straight back to you. This means not only do your customers always get a professional and efficient service, but their information is also sent straight to your inbox ready for you to follow up when and as you wish. This creates an extension of your business, less disruption in your own office, saves you money and buys you time.

Imagine being sat in your office with a customer signing a big deal or making a large sale for the company, whilst we are taking your call’s and sending the information of another three interested customers ready for you to follow up. Imagine you have a mass power cut and can’t answer calls or gain access to your computer but then you look down at your mobile and see text’s from Phoneta letting you know which clients have called and how to get back in touch with them.

Customer service is of paramount importance when there is so much competition out there. Good marketing and a great sales pitch in order to get the customers is all well and good, but it is consistently high levels of customer service that will separate you from your competitors and keep the clients coming back. The reality is, even in this digital age, 80% of all business communication is still carried out on the phone. Can you as a business afford to provide anything less than top class service to that percentage of your customers?

Contact us now on 01209 311311 or email us



 One off Set Up Fee  £40.00  £40.00  £40.00  £40.00  £40.00
 Calls Supplied 75 125 250 500
Email Reply  Inclusive  Inclusive  Inclusive  Inclusive  Inclusive
Text Reply  20p Per Text  Inclusive  Inclusive  Inclusive  Inclusive
Monthly Charge  £20.00 £99.00 £145.00 £275.00 £495.00
 Additional Call Charges £1.70 £1.40 £1.35 £1.30  £1.25