Overflow – Out of Hours – Emergency Service
Out of Hours / Emergency Service
Phoneta have developed our Vets Messaging Emergency service over the last 25 years to ensure you get the service and experience you require.
Phoneta will manage and handle calls when your business is closed. Our professional answering service team can capture lost or missed opportunities, as we know your clients don't stop looking for vets at the end of a business day. Working with your practice, we set up a divert service from your business phone system that will activate at the end of your business day, our dedicated team will then answer any after hours calls in your name and follow your company protocols.
Phoneta can assist you on a day-to-day basis with our professional answering service when you are busy or your staff members are unable to take a call. After a set amount of time of a call going unanswered on your office telephone, the call can automatically divert to our expertly trained staff that will answer in your vets practice name and follow your company protocols. Following the call, our answering team will then email the information of the call back to your team to ensure that you do not miss any message or enquiry; this allows you to maintain communication with your clients and continue your great relationship, even when you’re not immediately available.
|One Off Set-Up Fee||Set Up, Trials and Protocols.||£60.00|
|Out of Hours||Dedicated Dial in Number and Administration||£60.00 Per Month|
|Incoming Calls||Per Minute (1st Minute Inclusive)||98p Per Minute|
|Out Going Mobile||Billed Per Call||50p Per Call|
|Out Going Landline||Billed Per Call||15p Per Call|
|Out Going Pager (Phoneta Pager)||Billed Per Message||5p Per Message|
|Out Going Page (Non-Phoneta Pager)||Billed Per Message||50p Per Message|
|Out Going Texts||Billed Per Text||20p Per Text|
|Out Going Emails||-||Free|
|Overflow Monthly Charge||Dedicated Daytime Vets Specialist Cover 8am-6pm||£30.00 Per Month|
|Overflow Monthly Charge||Inconjunction with using the Out of Hours Cover||£10.00 Per Month|
|Bank Holiday Premium||Additional Cover for Bank Holidays||£12.50 Per Day|
|Christmas & New Year||Additional Cover for Christmas and New Year||£15.00 Per Day|