Phoneta Brush Up On First Aid

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12th January 2018
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30th January 2018

It has been one of those days today with the Team from Phoneta. Tutor Care’s representative Rob White Joined the team to deliver the Emergency First Aid at Work course with 10 members of the team to include the Management team, a Director and several of the Call Handling Operators.  The course was over the day and covered off all the important aspects of First Aid. This course has followed the Heath and Safety and Fire training delivered only last week and as you can see some of the team members really got to grips with the bandaging.


Phoneta strives to ensure the staff are trained to the highest level. Kevyn Caddy (Director) said “The training today has been awesome, having been trained so many times before it’s crazy how much you can forget”.

The course covered off the following:


This course provides delegates with a general understanding of first aid and how to manage incidents safely. Training ensures that delegates are able to act confidently in an emergency situation; identifying the cause, alerting the emergency services and providing appropriate care until these services arrive. This course is designed for delegates looking to become an ‘appointed person’ but should ideally be taken by all staff in order to raise the general awareness of what to do in an emergency.

Outline of Programme

  • Introduction and explanation.
  • Understand the principles of first aid.
  • How to alert advanced medical help.
  • Managing an incident safely.
  • Basic life support/recovery position.
  • Provide appropriate first aid for minor injuries, choking, bleeding and Shock


We cannot recommend Rob and the team enough. A great interactive session made engaging by great content and a positive contribution from all the Staff at Phoneta.

Kevyn Caddy Performing CPR on “Bob”

Richard Woods and Kevyn Caddy looking a bit worse for wear. Luckily it’s not real.

Steven Caddy looking happier after sorting out the cut on his head.


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