More than ever, consumers are expecting rapid replies and immediate outcomes from your business. The pressure to deliver relies on technology, such as chatbots, SMS texts, WhatsApp, and social media messaging, to speed up customer communications. 

But are these digital platforms truly the best method to engage your target market and bring in fresh money for your business?

According to studies, 56% of business owners claim phone calls are their customers’ preferred method of communication, rejecting the idea of automated scripts and chatbots. Only 23% of businesses rated text messaging as the most popular, and 21% said WhatsApp.

This indicates customers desire a human voice on the other end of the phone. Despite the rise of digital communication, organisations experiencing repeat business cite the telephone as pivotal to their success.

The quality of Phoneta’s people, who can answer your calls, determines the value of a human voice. Our people are the secret to you converting inquiries into sales and attracting new clients. They’ll be well-versed in your company’s operations, goods and services – responding to any customer query. 

Automated responses fall short when it comes to the importance of individualised service. It seems unlikely technology will ever be able to replicate spontaneous human contact accurately.

For most customers, answering machines, voicemail, being put on hold, tinny hold music, and not getting a call back are all turnoffs. These are some of the simplest ways to send them to your rivals. When your target audience is ready to buy, they’re more likely to pick up the phone to get an immediate answer or schedule an appointment.

At Phoneta, we’re on your phones 24/7/365, so you don’t have to be. Our team handles all your calls as if they’re in your office, with the same knowledge as your staff. This allows your business to have a constant telephone answering customer service capability – maximising your marketing, so you never miss a lead. 

Instantly grow your team, increase your business hours, and get freedom away from the phone to focus on running your business. All safe in the knowledge that we’re looking after your staff and customers like they are our own. We tailor each call to your business and collect the information you need, passing it over to you within 30 seconds of a customer hanging up. 

With three out of four people hanging up without leaving a message, find out precisely what a missed call is worth to your business by getting in touch with us today.