Phoneta, specialists in telephone answering.
At Phoneta we’re always on the phone so you don’t have to be.
Specialists in telephone answering, taking calls 24 hours a day 365 days a year for over 27 years.
At Phoneta we love what we do and our dedicated team handles all of your calls as if they were in your own office. This allows your business to have 24 hour customer service capability and maximises your marketing so you never miss a lead. Instantly growing your team, increasing your business hours, as well as giving you the freedom away from your phone to focus on running your business, knowing that we are looking after your staff and customers like they are our own.
We tailor each call to your business and collect the information you need, passing it over to you within 30 seconds of the call and always confirming the message has been received so no call is missed and no customers are left waiting.
With 3 out of 4 people hanging up without leaving a message, what is a missed call worth to your business?
What we do
Overflow Day Answering
Out of Hours Telephone Answering
Phoneta offers business telephone answering 24 hours a day 365 days a year, this will help support your business in many ways
Help during busy times
Give you time back in your own business
Help with staff shortages
Phoneta can provide you with the peace of mind your staff are being monitored with our Lone Worker check in and out service. Your staff tell us where they are going, how long they will be and when they become free. If they miss their return time, we will instigate the Lone Worker protocols and follow your company procedures.
We are currently working with the NHS, GSD Securities and Local Councils.
How it works: Telephone answering
Meet the team
Frequently Asked Questions
There is no fixed contract on all our Business Standard, Business Premium or Business Premium+ packages. All we ask is you give 30 days to cancel your service.
We answer as your business and interact as your business. The more information you can give us when setting up will help us for example where you are located near, your hours of opening etc. This provides a seamless service, and your caller will not know the difference.
We can set our Business Standard clients up within a few hours if it’s an emergency once we have all the information. However, we would ask you to allow 72 hours for set up, testing and ensuring we have been able to train our staff. For all other set ups we will discuss this with you as you embark with us.
Set up and Bundle charges are charged on inception across all our packages. Those who opt for minute billing will be charged at the end of each month, we will send your invoice out in the first week and payment will be taken via Direct Debit later in the month.
Please email email@example.com and allow 30 days cancellation. You will be contacted by one of our team who will assist you.
If you have a personal account manager please contact them, otherwise, email firstname.lastname@example.org and we will contact you.
We can supply daily/weekly or monthly reports subject to your package. You will get a full report of who has called you and when they called to cross reference with your messages you receive from us.