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Phoneta Call Answering Services

Phoneta, specialists in telephone answering. 

At Phoneta we’re always on the phone so you don’t have to be.

Specialists in telephone answering, taking calls 24 hours a day 365 days a year for over 27 years.

At Phoneta we love what we do and our dedicated team handles all of your calls as if they were in your own office. This allows your business to have 24 hour customer service capability and maximises your marketing so you never miss a lead. Instantly growing your team, increasing your business hours, as well as giving you the freedom away from your phone to focus on running your business, knowing that we are looking after your staff and customers like they are our own.

We tailor each call to your business and collect the information you need, passing it over to you within 30 seconds of the call and always confirming the message has been received so no call is missed and no customers are left waiting.

With 3 out of 4 people hanging up without leaving a message, what is a missed call worth to your business?

What we do

Inbound Call Answering

Lone Worker Monitoring

Disaster Recovery

Overflow Day Answering

Out of Hours Telephone Answering

Diary Management

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Phoneta offers business telephone answering 24 hours a day 365 days a year, this will help support your business in many ways

Help during busy times

Give you time back in your own business

Improve productivity

Help with staff shortages

Reduce costs

Phoneta can provide you with the peace of mind your staff are being monitored with our Lone Worker check in and out service. Your staff tell us where they are going, how long they will be and when they become free. If they miss their return time, we will instigate the Lone Worker protocols and follow your company procedures.

We are currently working with the  NHS, GSD Securities and Local Councils.

How it works: Telephone answering

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- Inbound call answering
- 24/7 customer service
- Lone worker monitoring
- Appointment booking
- Diary management
- Disaster recovery
- Virtual PA

-For public-facing, mobile, and fixed-position workers.
-Lone worker check-in at agreed intervals.
-Agreed protocols if check-in are missed.
-Any industry and any location.
-In accordance with the HSE.
-SMS check-in services.
-24/7 cover.

Meet the team
















Phoneta's call answering service has been a massive benefit to our business. Whether we are busy on shoots, in meetings or even on holiday, they make sure we never miss a call. Clients have commented on how professional the call handlers are and the service has meant that we have won time-sensitive projects that we would have missed had we not had it. It also helps to filter out spam calls, giving us more time to spend concentrating on making great content. I couldn't recommend it more.
Bull & Wolf Film Co.
I began using Phoneta nearly two years ago to cover my calls while I was away on holiday and as a trial as I thought I didn't miss any calls or the voicemail would pick them up, how wrong I was! They did such a great job that I have used them ever since! It is reassuring to know that if I am in a meeting, on holiday, or just don't have reception that my calls are covered. Everyone at Phoneta who takes the calls are all so very courteous, professional and accurate with the information they pass on. Customers and clients who are calling me are reassured that the messages will be actioned and as soon as possible by speaking to a person and not a voicemail. I would highly recommend using Phoneta!
CTCC Solutions
"Phoneta are an excellent company to do business with. They go above and beyond to find out how they can help you and produce some fantastic solutions that I wouldn’t have thought of and it works!! Phoneta are an excellent company to do business with. They go above and beyond to find out how they can help you and produce some fantastic solutions that I wouldn’t have thought of and it works!! I would highly recommend having a conversation with them as you never know what solution they can come up with to a problem you never knew you had !"
Cornwall Coaching Ltd
Setting Phoneta up was so easy and they were very helpful. They answer the phone just the way I would want it done – very warm, friendly and professional. Its like having a very polished person at your reception desk. I highly recommend Phoneta.
Greyfriars Estate Planning

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Frequently Asked Questions

There is no fixed contract on all our Business Standard, Business Premium or Business Premium+ packages. All we ask is you give 30 days to cancel your service.

We answer as your business and interact as your business. The more information you can give us when setting up will help us for example where you are located near, your hours of opening etc.  This provides a seamless service, and your caller will not know the difference.

We can set our Business Standard clients up within a few hours if it’s an emergency once we have all the information. However, we would ask you to allow 72 hours for set up, testing and ensuring we have been able to train our staff. For all other set ups we will discuss this with you as you embark with us. 

Set up and Bundle charges are charged on inception across all our packages. Those who opt for minute billing will be charged at the end of each month, we will send your invoice out in the first week and payment will be taken via Direct Debit later in the month.

 Please email and allow 30 days cancellation. You will be contacted by one of our team who will assist you. 

If you have a personal account manager please contact them, otherwise, email and we will contact you.

We can supply daily/weekly or monthly reports subject to your package. You will get a full report of who has called you and when they called to cross reference with your messages you receive from us. 

Please contact your provider to set up your divert. If you are still having problems, please contact and one of our technical team will assist you.