Phoneta, Your Specialist Telephone Answering Service.
At Phoneta we’re always on the phone so you don’t have to be.
Your specialist telephone answering service, taking your calls 24-hours a day, 365 days a year since 1992.
At Phoneta we love what we do and our dedicated team handles all of your calls as if they were in your own office. This allows your business to have 24-hour telephone answering customer service capability and maximises your marketing so you never miss a lead. Instantly grow your team, increase your business hours, and giving you the freedom away from your phone to focus on running your business, knowing that we are looking after your staff and customers like they are our own.
We tailor each call to your business and collect the information you need, passing it over to you within 30 seconds of your customer hanging up.
With 3 out of 4 people hanging up without leaving a message, what is a missed call worth to your business?
Phoneta offers telephone answering services 24-hour a day, 365 days a year, which will help support your business in many ways
Services

- Inbound call answering
- 24/7 customer service
- Lone worker monitoring
- Appointment booking
- Diary management
- Disaster recovery
- Virtual PA

- For public-facing, mobile, and fixed-position workers.
- Lone worker check-in at agreed intervals.
- Agreed protocols if check-in are missed.
- Any industry and any location.
- In accordance with the HSE.
- SMS check-in services.
- 24/7 cover.

Blogs
Enhancing Property Management Excellence: How Phoneta Revolutionised Pure UK's Operations
Cost-Effective Communication: The Financial Benefits of Telephone Answering in the Care Industry
Ensuring round-the-clock support: How telephone answering services benefit the care industry
Unleashing Your Focus: Boost Productivity with a Telephone Answering Service for Estate Agents
Transform Your Holiday Park's Customer Experience with a Dedicated Telephone Answering Service
Five ways a telephone answering service can make your business more inclusive.
Setting your Business Goals for 2023
How a telephone answering service can skyrocket your business growth
How to get the most out of your telephone answering service.
One month on from the New Year, are you still working towards your resolutions?
Phoneta chats: Telephone answering and business growth with the Cornwall Channel
Let's Talk About Work-Life Balance
Phoneta History: Where it all began, with the Doctors Answering Service.
Phoneta chats: podcasts, homeworking, and life after Covid with the Cornwall Channel.
Is your business falling at the final hurdle?
The Rise of the Virtual Event
An open letter from Anthony Caddy, Phoneta MD
***We have a winner***
Win £25.00 Amazon Voucher with Phoneta
Phoneta partners with Innovative Care Exhibition for 2019 Exhibition.
Phoneta are ready to go at this years Cornwall Business Show
FREE THE PHONETA 3 - THEY NEED YOUR HELP!
TWO LOCAL BUSINESSES MERGE - Phoneta and Gylly Computer Services combine to expand their offerings
FREE THE PHONETA 3 - Jail and Bail Charity Ball with Children's Hospice Southwest
Phoneta Celebrate Outstanding Results at The London Vets Show 2017
Cornwall Business Fair 2017 - Phoneta's new look receives praise from Local Businesses
Cornwall Business Show hailed a success for the Launch of Phoneta
Reason You Should Use a Telephone Answering Service - 1
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