Phoneta UK based Telephone Answering Service & Call Handling Centre Skip to content
Telephone Answering Service,call centre, Call answering service, Phone answering service, Business answering service, 24-hour call answering, 24-hour telephone answering, Outsourced Switchboard, what we do
notebook-image-80

Phoneta, Your Specialist Telephone Answering Service. 

At Phoneta we’re always on the phone so you don’t have to be.

Your specialist telephone answering service, taking your calls 24-hours a day, 365 days a year since 1992.

At Phoneta we love what we do and our dedicated team handles all of your calls as if they were in your own office. This allows your business to have 24-hour telephone answering customer service capability and maximises your marketing so you never miss a lead. Instantly grow your team, increase your business hours, and giving you the freedom away from your phone to focus on running your business, knowing that we are looking after your staff and customers like they are our own.

We tailor each call to your business and collect the information you need, passing it over to you within 30 seconds of your customer hanging up. 

With 3 out of 4 people hanging up without leaving a message, what is a missed call worth to your business?

Phoneta offers telephone answering services 24-hour a day, 365 days a year, which will help support your business in many ways 

Services 

- Inbound call answering
- 24/7 customer service
- Lone worker monitoring
- Appointment booking
- Diary management
- Disaster recovery
- Virtual PA

- For public-facing, mobile, and fixed-position workers.
- Lone worker check-in at agreed intervals.
that picture of their - Agreed protocols if check-in are missed.
- Any industry and any location.
- In accordance with the HSE.
- SMS check-in services.
- 24/7 cover.

Phoneta's call answering service has been a massive benefit to our business. Whether we are busy on shoots, in meetings or even on holiday, they make sure we never miss a call. Clients have commented on how professional the call handlers are and the service has meant that we have won time-sensitive projects that we would have missed had we not had it. It also helps to filter out spam calls, giving us more time to spend concentrating on making great content. I couldn't recommend it more.
Bull & Wolf Film Co.
I began using Phoneta nearly two years ago to cover my calls while I was away on holiday and as a trial as I thought I didn't miss any calls or the voicemail would pick them up, how wrong I was! They did such a great job that I have used them ever since! It is reassuring to know that if I am in a meeting, on holiday, or just don't have reception that my calls are covered. Everyone at Phoneta who takes the calls are all so very courteous, professional and accurate with the information they pass on. Customers and clients who are calling me are reassured that the messages will be actioned and as soon as possible by speaking to a person and not a voicemail. I would highly recommend using Phoneta!
CTCC Solutions
"Phoneta are an excellent company to do business with. They go above and beyond to find out how they can help you and produce some fantastic solutions that I wouldn’t have thought of and it works!! Phoneta are an excellent company to do business with. They go above and beyond to find out how they can help you and produce some fantastic solutions that I wouldn’t have thought of and it works!! I would highly recommend having a conversation with them as you never know what solution they can come up with to a problem you never knew you had !"
Cornwall Coaching Ltd
Setting Phoneta up was so easy and they were very helpful. They answer the phone just the way I would want it done – very warm, friendly and professional. Its like having a very polished person at your reception desk. I highly recommend Phoneta.
Greyfriars Estate Planning
Phoneta have only recently taken over as the telephone answering service for Sekoya Specialist Employment Services and they have been absolutely faultless. Their service is second to none and their staff are brilliant with our clients who are often distressed. If there was one business that would put you to the test it is ours and you hit the mark and indeed exceeded expectations. I cannot recommend Phoneta enough.
Sekoya
We can’t thank Phoneta enough for their help and quick set up at the start of the COVID-19 crisis. This has been invaluable for us at The Will Centre and The Probate Centre, helping us to deal with calls as our staff was reduced substantially due to furlough 🌟 🌟 🌟 🌟 🌟
The Will Centre
Phoneta are absolute stars, their call answering service has been phenomenal and lovely people to work with.
Big Box Advertising
We at Your Partnerships would be lost without Phoneta and their professional services. Phoneta’s professional team take our calls and make our business first impression world class. If you are a small team, or if you are a solo business owner, this is invaluable as it will give your business a touch of class and your customers will assume you are much larger than you currently are. We really love all the work that Phoneta have captured for us over the years and if you wish to know more I am happy to speak to you about their services.
Your Partnerships
Phoneta have been answering our calls for almost four years and it's a service we could never do without now! Professional, polite and better at answering the phone than we are! We very much think of Phoneta as an extension to our team.
Big Box Advertising
As Cornwall’s business champion, Cornwall Chamber of Commerce needs to display best practice in everything we do. Having Phoneta to make sure we never miss a call is very reassuring - and they provide a very efficient service
Cornwall Chamber of Commerce
We have only been clients of Phoneta for a few months but in that time they have become a real asset at an affordable cost. Highly recommended!
Kernow Media

Phoneta chats: Telephone answering and business growth with the Cornwall Channel

Phoneta chats: Telephone answering and business growth with the Cornwall Channel  
Read More
Telephone Answering Service,call centre, Call answering service, Phone answering service, Business answering service, 24-hour call answering, 24-hour telephone answering, Outsourced Switchboard, what we do

Let’s Talk About Work-Life Balance

Work-Life Balance. It’s mental health awareness week and we want to talk about the elusive ‘work-life balance’, highlighted as one of the main contributors to mental health problems. In the
Read More
Doctors Answering Service

Phoneta History: Where it all began, with the Doctors Answering Service.

jjhhghghggh kjjhhj Phoneta History: Where it all began, with the Doctors Answering Service. sfdsfdsf In 1992 LaVerne Caddy left the ambulance service after 35 years, and reluctant to retire started
Read More
Play Video

Phoneta can provide you with the peace of mind your staff are being monitored with our Lone Worker check in and out service. Your staff tell us where they are going, how long they will be and when they become free. If they miss their return time, we will instigate the Lone Worker protocols and follow your company procedures.

We are currently working with the  NHS, GSD Securities and Local Councils.

Start a conversation with us today