Who Millerson are:
Millerson is a family-run, independent estate, letting and property management agency. Since they launched back in 1991, the business has grown extensively; starting with just one office in Tavistock to now nine across the whole of Cornwall. The team all have a comprehensive knowledge of the local housing market and this, combined with traditional values and modern technologies, guarantees a first-class service that is second to none. They offer a whole range of services; including free valuations, accompanied viewings, in-house photography and advertising on all the major portals.
The letting and property management business was struggling to manage a large volume of phone calls alongside their necessary visits across the region for viewings and valuations. As a result, they were concerned there was a chance that calls were eventually going to be missed and, subsequently, the potential for a loss in business would arise.
What We did:
We collaborated closely with Millerson to gain a comprehensive understanding of their organizational workflow. Once we grasped the intricacies of every facet of their business, we meticulously designed and implemented a set of custom protocols. In practical terms, if their team is occupied, we seamlessly step in to answer calls that would have otherwise slipped through the cracks, ensuring that no opportunity is missed.
In summary, the benefits that Millerson saw with our services were as follows:
• Improved customer service; a call answering service can ensure calls from tenants or property owners are always answered promptly and professionally, even during busy periods. This can help to improve customer satisfaction and retention.
• Greater efficiency; a call answering service can help to streamline communication between property managers, tenants, and property owners by triaging calls, taking messages, and routing calls to the appropriate person or department.
•Continuous Customer Care: Our services extend beyond conventional business hours. With our around-the-clock office, calls are promptly answered 24 hours a day, 365 days a year, ensuring an extended reach for customer care and support.
“Phoneta has been exceptionally brilliant at taking all the calls while our staff are busy, or out on appointment. We know, for sure, that every phone call counts. They are received and emailed to us, so nothing is missed. It is a complete service; 24 hours a day, seven days a week – can’t wish better than that!”
Elevate your estate agency’s performance with Phoneta’s expertise in streamlining efficiency, ensuring cost-effectiveness, and boosting productivity. Contact us directly at 01209 311 311, or conveniently reach out through our user-friendly contact form below. Your journey towards a more efficient and productive estate agency begins right here!