Frequently asked questions - a UK based Telephone Answering Service Skip to content

Frequently Asked Questions

Phoneta, founded in 1992, offers call answering services to all types of businesses. We understand each business is an individual and will operate differently. That is why we provide a flexible and bespoke service for each company to reach their specific targets. 

Below we’ll try to answer some of our frequently asked questions, but these will not cover everything, or be relevant to each business, so please get in touch with the team for any specific questions and find out how we can help you. 

A telephone answering service is there to answer your calls when you can’t. However, it can be much more than this; it can give you back some work-life balance, increase your customer service capabilities, instantly grow the size of your business and give you a whole team working in your business.

On top of taking messages, we can answer customer questions, diagnose problems, take bookings and manage your reception. To find out how we can help you get in touch today by calling 01209 311 311, completing the contact form below or dropping us an email to

The answer will be different for every business, but the main reason is to capture every call that your customers make to you. You can spend all the money you like on marketing, but you’re falling at the final hurdle if you don’t answer the phone. A telephone answering service can help here, capturing every lead and giving your customers 24-hour service. 

Phoneta has been answering calls since 1992. We began taking out of hours calls for doctors, but over the last three decades, we have expanded our services and now take calls for all kinds of businesses, in all different sectors, with different requests.

We are a family-owned and run business, based in Redruth, Cornwall, that wants to help your business grow and succeed.  

We are available 24 hours a day, 365 days a year. Once you have your divert number, you control when we take your calls, quickly turning your divert on and off as you wish. 

We usually say three working days get your divert number. Once you have this, you are in control of the rest of the process. In emergency situations, such as our disaster recovery service, we can have you set up and ready to go within the hour. Speak to the team, and we can get the ball rolling for your business today by calling 01209 311 311, completing the contact form below or dropping us an email to

Most businesses opt to receive an email for each message we take. However, if you have other requests, we can usually accommodate those.

Speak to the team to discuss your requirements by calling 01209 311 311, completing the contact form below or dropping us an email to

That is up to you. Some businesses like to keep us a secret, and some like us to let their customers know they are speaking to an answering service. We will follow whatever protocols you would like us to and are happy to remain anonymous. 

We will still answer it in an average of six seconds. Your phone divert will take as many calls as you need, and we always have enough call agents to make sure all calls are answered, and your customers get the response they need as quickly as possible. 

Your phone number will remain the same, we will give you an additional divert number, but your customers will call your usual number. 

We can upgrade or downgrade packages at any time. Just give us a call on 01209 311 311 or email

We can do anything you need to be done on a telephone. We can answer your calls, take bookings, answer customer queries, manage your CRM, monitor your lone workers, provide disaster recovery in the event of your phones breaking down, or anything else you need.

We have standard call answering packages available, but if you need something bespoke, speak to one of the team by calling 01209 311 311, completing the contact form below or dropping us an email to

Our standard packages operate on a 30-day rolling contract, just let us know before the end of the month, and we can cancel your service. You are always in control of your divert. You can stop your calls coming through to us at any time by turning it off. 

Yes, we are always happy to welcome people into the Phoneta family, and as a thank you gift, you’ll receive their sign up fee as a credit on your account. Just tell them to let us know you sent them, and we’ll do the rest. 

Our standard call package starts from £25 per month for basic call answering. We have different packages available and are always happy to create a bundle price for you. Please speak to one of the team by calling 01209 311 311, completing the contact form below or dropping us an email to

We usually aim for three working days; however, if you have an emergency situation, we can speed the process up. We have businesses set up and taking calls for them within an hour with our disaster recovery service.  

We are a family run, established telephone answering service. We work with you to find out your needs and tailor our service to get the best outcome for you. We are focused on helping businesses grow, succeed and hit their targets. We’ll work with you to find out what you need and create bespoke protocols to help you hit your targets.

You can complete our sign up form here .

But if you still have a few more questions, we’re here 24/7!

Give us a call on 01209 311 311, complete the contact form below or drop us an email to

You are only ever contracted for 30 days, so just let us know when you want to finish and we can cancel your contract. 

You’re in control all the time, and you can turn your divert on and off wherever you like. 

To begin a cancellation, complete this form and one of the team will get in touch with you. 

Start a conversation with us today