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How it works: Telephone answering

When a company looks for outsourced switchboard service for their Business answering service, we understand it can be a daunting process. Still, here at Phoneta, we do all we can to simplify the sign-up process and create a smooth transition for your business, staff, and customers. 

All you need to do is get in touch with the team, and we can guide you through the process. We’ll find out your needs, create bespoke protocols for your business and give you your dedicated divert number. 

You’ll either create this divert or liaise with your phone company to create the divert for you, and we can begin answering your calls. Some businesses divert all of their calls to us, and some choose to have calls answered after a set amount of rings. You are in control of when we take your calls, with the ability to change your divert at any time. You could increase or decrease the number of rings and turn your divert on and off as you wish; safe in the knowledge, we’ll always be here to answer it for you. 

Once you have created your divert, we can take your calls whenever you want. When a customer calls your business, and you can’t answer, it will divert through to us, and we will answer as your business. We’ll take the details you have requested from your customer, follow any actions for the call and then pass the message over to your team. 

Your customer can end their call safe knowing they have spoken to someone in the business and expect a callback. 

Happy customers and happy business.

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Start a conversation with us today