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How it works: Telephone answering

When a company looks to outsource their call handling we understand it can be a daunting process. At Phoneta we do all we can to simplify this process and create a smooth transition for your business, staff, and customers. 

All you need to do is get in touch with the team, and we can guide you through the sign-up. We’ll find out your needs, create bespoke protocols for your business and give you your dedicated divert number. 

You’ll either create this divert yourself or liaise with your phone company who will create the divert for you, and we can begin answering your calls. 

Some businesses divert all of their calls to us, and some choose to have calls answered after a set amount of rings. You are in control of when we take your calls, with the ability to change your divert at any time. You could increase or decrease the number of rings, or turn your divert on and off as you wish; safe in the knowledge, we’ll always be here to answer it when you can’t. Taking the details you require to follow up with your customer. 

Your customer can end their call safe in the knowledge they have spoken to someone in your business and will be expecting a call back. 

Happy customers and happy business. 

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Start a conversation with us today