February 10, 2023

February 10, 2023 - Phoneta

Five ways a telephone answering service can make your business more inclusive.

Phoneta telephone answering customer service lines promote inclusivity

There is a common trend for businesses to get rid of the phone as a customer service channel. This trend has gained additional momentum following the covid pandemic as more people work from home, where setting up phone handling for individual employees can be seen as extra work for businesses. However, removing the option for customers to call your business impacts customer service and can make your business less accessible and inclusive towards your customers.