Imagine the scenario: It’s the peak holiday season, and your full-time receptionist has just called in sick with the flu.
What do you do?
You can only manage bookings for part of the day as you have loads of other duties that need sorting, and even with a voicemail, you’ll still have to get back to your potential guests at some point in the next 24 hours. Luckily for you, this is the absolute worst-case scenario. But it can happen, and even a few days’ inconvenience will make for huge amounts of stress and an even bigger loss of income. However, a telephone answering service can give you immediate cover for this type of issue – plus a whole lot more!
Improved customer service
Word of mouth is one of the best ways to improve your business income. And the only way you can do that is by giving excellent customer service, so by having a dedicated and trained team, you can guarantee a high level of customer satisfaction every time. Not only can you arrange for a standard call answering service, but you can also set up a more bespoke option which means the answering service can answer specific questions about the park, take payments and handle bookings.
A telephone answering service can help take the pressure off your reception staff by dealing with calls and taking messages on your behalf. This can free up your staff to deal with other tasks and help improve your holiday park’s overall efficiency, boosting morale and making for a much happier working environment.
That’s right, gone are the days of getting to work in the morning and facing a dozen phone messages from the night before. By providing a 24/7 service, a telephone answering service can help to ensure that your holiday park is always contactable, even outside of normal office hours. This can be vital in dealing with emergencies or enquiries from potential guests.
Boost your brand image.
As good as your full-time team are, there will always be times when they’re rushed off their feet, and something will get missed. However, a telephone answering service can ensure a professional and friendly first point of contact for your guests, which can help to create a positive impression of your holiday park at all times.
Save you money
A telephone answering service can help to save you money by providing a cost-effective alternative to employing additional staff. Instead of having to go through all the stress and time-consuming process of hiring and training another in-house team member – and then paying them – you can instead quickly arrange some remote cover and only have to pay for the calls that are answered, a great option in the holiday industry where you have different levels of calls throughout the year.
Hear from another holiday Park
Helen from Cofton Holidays said,
“We joined Phoneta whilst we were busy at the start of 2021. Their team quickly adapted to the way we work, and they picked up all the calls we would have missed. They became integral to our operations, and we are so glad we have them helping us at the start of this season. We would recommend them to any holiday companies looking to improve their customer service. It’s great to have the team there and available during the peaks of calling times so every customer call is answered and we’re not missing any potential bookings.”
See for yourself
Now that you’ve read about how a telephone answering service can be a great asset to a business, why don’t you check out Phoneta on our website here to see how, by providing a 24/7 service, taking pressure off your staff – and creating a positive first impression for guests – we can help your holiday park to run more smoothly and efficiently.