An open letter from Anthony Caddy, Phoneta MD

Together, we have faced a truly extraordinary situation, the global Covid-19 pandemic has affected all of our lives, personally and professionally. At Phoneta, we consider ourselves as one team with your business and take our role in supporting you very seriously. We have endeavored to be your one constant in this crazy period. To achieve this Phoneta has been focused on three key areas:

  1. Committing to the support of your business and success in planning and forecasting for this unprecedented situation.
  2. Taking proactive measures to protect and support our employees and their families.
  3. A continued focus on customer service and business continuity.

To hit these targets we have had to adjust our key operating procedures, and we thank you all for your continued support and understanding whilst these adjustments were made:

  1. The creation of a new operating system, allowing us to move from our existing system to a wholly digital way of working, allowing our staff to work remotely for the first time. This gave us greater flexibility, allowing your business to keep up with staffing changes and closures throughout the period.
  2. The implementation of a home working policy for our staff, meaning those who needed to shield to protect themselves and their families could do so whilst still being able to work.
  3. A training plan for all staff on the new system and continual training in call handling and customer service, providing business continuity for our customers.

This crisis has affected us all in unexpected ways, however, we cannot deny that some of the effects have created positive outcomes. Our new system has streamlined and improved our service, and our home working option gives us greater cover and flexibility for the times you need us most. Whilst the future may be much different than we expected, Phoneta hopes to keep improving and innovating to bring you the best possible service. We are here 24 hours a day, 365 days a year, whenever you need us.

Thank you for your support and loyalty at this time.

Anthony Caddy & The Phoneta Team.

How Can Our Telephone Answering Service Help You?


Why use our telephone answering service?

What are the benefits? How could it help your business? What are the costs?

Our telephone answering service is the answer to many a business problem. We build our service around two key aims; Customer service and client satisfaction. Aiming to give YOU more time for your customers and more time to spend at home with family and friends knowing your business is fully taken care of. We do this by taking all your overflow calls and all your calls when you’re out of the office. So let’s break this down, you have two receptionists but four calls coming in at the same time, what’s the plan? Do they hold on until the first two callers are finished? Do they go to an answerphone system? Or, and more likely, do they hang up because they don’t want to wait and/or don’t want to leave a voicemail?

Did you know 3 out of 4 people won’t leave a voicemail?

So what can we do to help? When this situation occurs; all your phone lines are busy, you’ve stepped into a team meeting or even, if there has been a power cut. All those people waiting to get through to you can come straight through to us, we are specifically trained to be your business, we answer in your business name and work using your personalised protocols to take the relevant details from your clients and email their information straight back to you. This means not only do your customers always get a professional and efficient service, but their information is also sent straight to your inbox ready for you to follow up when and as you wish. This creates an extension of your business, less disruption in your own office, saves you money and buys you time.

Imagine being sat in your office with a customer signing a big deal or making a large sale for the company, whilst we are taking your call’s and sending the information of another three interested customers ready for you to follow up. Imagine you have a mass power cut and can’t answer calls or gain access to your computer but then you look down at your mobile and see text’s from Phoneta letting you know which clients have called and how to get back in touch with them.

Customer service is of paramount importance when there is so much competition out there. Good marketing and a great sales pitch in order to get the customers is all well and good, but it is consistently high levels of customer service that will separate you from your competitors and keep the clients coming back. The reality is, even in this digital age, 80% of all business communication is still carried out on the phone. Can you as a business afford to provide anything less than top class service to that percentage of your customers?

Contact us now on 01209 311311 or email us



 One off Set Up Fee  £40.00  £40.00  £40.00  £40.00  £40.00
 Calls Supplied 75 125 250 500
Email Reply  Inclusive  Inclusive  Inclusive  Inclusive  Inclusive
Text Reply  20p Per Text  Inclusive  Inclusive  Inclusive  Inclusive
Monthly Charge  £20.00 £99.00 £145.00 £275.00 £495.00
 Additional Call Charges £1.70 £1.40 £1.35 £1.30  £1.25