A telephone answering service does more than just handle your calls when you’re unavailable. It can enhance your work-life balance, elevate your customer service, help expand your business, and integrate a dedicated team into your operations.

In addition to taking messages, we can answer customer questions, diagnose problems, handle bookings, and manage your reception. To learn more about how we can assist you, get in touch today by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

On top of taking messages, we can answer customer questions, diagnose problems, take bookings and manage your reception. To find out how we can help you get in touch today by calling 01209 311 311, completing the contact form below or dropping us an email to hello@phoneta.co.uk

The answer will vary for each business, but the primary goal is to ensure you capture every call from your customers. No matter how much you invest in marketing, failing to answer the phone can mean missing out on crucial opportunities. A telephone answering service can help by capturing every lead and providing your customers with 24-hour support.

Since 1992, Phoneta has been answering calls, initially specialising in out-of-hours services for doctors. Over the past three decades, we’ve broadened our expertise to support a diverse range of businesses across various sectors, handling an array of different requests.

We are a family-owned and run business, based in Redruth, Cornwall, that wants to help your business grow and succeed.  

We are available 24 hours a day, 365 days a year. Once you have your divert number, you can control when we handle your calls, easily turning the divert on and off as needed.

We typically provide your divert number within seven working days. Once you have it, you’re in control of the process. In emergency situations, such as with our disaster recovery service, we can have you set up and operational within the hour. To get started, speak to our team by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

Most businesses opt for receiving messages via email, but we can also use text, pager, or other methods to meet your needs.

To discuss your specific requirements, contact our team by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

Speak to the team to discuss your requirements by calling 01209 311 311, completing the contact form below or dropping us an email to hello@phoneta.co.uk

That decision is entirely up to you. Some businesses prefer to keep our role discreet, while others want their customers to know they’re speaking with an answering service. We will adhere to your preferred protocols and are happy to remain anonymous if that’s your choice.

Your phone divert can handle as many calls as you need, and we always have enough agents on hand to ensure every call is answered promptly, so your customers receive the response they need as quickly as possible.

Your phone number will remain the same. We’ll provide you with an additional divert number, but your customers will continue to call your usual number.

You can upgrade or downgrade your package at any time. Simply give us a call at 01209 311 311 or email us at help@phoneta.co.uk.

We can handle any telephone-related tasks you need, including answering calls, taking bookings, addressing customer queries, managing your CRM, monitoring lone workers, providing disaster recovery in case of phone system failures, and more.

While we offer standard call answering packages, we’re also happy to create bespoke solutions tailored to your specific needs. To discuss your requirements, contact our team by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

We have standard call answering packages available, but if you need something bespoke, speak to one of the team by calling 01209 311 311, completing the contact form below or dropping us an email to hello@phoneta.co.uk

Our contracts are flexible and last for just 30 days, so you’re never tied into a long-term commitment. You can make changes to your package at any time to better suit your needs. If you have any questions or need assistance with your package, feel free to contact us.

While we offer standard call answering packages, we’re also happy to create bespoke solutions tailored to your specific needs. To discuss your requirements, contact our team by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

Yes, we’re always excited to welcome new clients into the Phoneta family. As a thank you, you’ll receive a credit on your account equal to their sign-up fee. Just have them mention your referral when they sign up, and we’ll take care of the rest.

Our standard call package starts at £25 per month for basic call answering. We offer various packages and are happy to create a customised bundle for you. To discuss your options, please contact our team by calling 01209 311 311, completing the contact form below, or emailing us at hello@phoneta.co.uk.

We typically aim to set up your service within seven working days. However, in emergency situations, we can expedite the process. With our disaster recovery service, we’ve successfully set up businesses and had them taking calls within an hour.

We are a family-run telephone answering service with a long-standing reputation for excellence. We collaborate with you to understand your specific needs and tailor our service to achieve the best outcomes for your business. Our focus is on helping businesses grow, succeed, and reach their targets. We’ll work closely with you to develop bespoke protocols that support your goals and ensure success.

You can complete our sign up form here .

But if you still have a few more questions, we’re here 24/7!

Give us a call on 01209 311 311, complete the contact form below or drop us an email to hello@phoneta.co.uk

You are only ever contracted for 30 days, so just let us know when you want to finish and we can cancel your contract. 

You’re in control all the time, and you can turn your divert on and off wherever you like. 

To begin a cancellation, complete this form and one of the team will get in touch with you.