We’re incredibly proud to announce that Phoneta has once again been recognised as one of Cornwall’s Best Places to Work for 2026.
This marks the third consecutive year that our Cornwall-based telephone answering service has received the award, organised by Business Cornwall in partnership with Best Companies Group.
For us, this recognition means far more than a title. It reflects the culture, people and values that have shaped Phoneta over the last 30+ years.
From a Family Bedroom Startup to a National Business Support Service
Phoneta’s story started in the spare bedroom of our Managing Director’s grandfather right here in Cornwall.
Today, we support more than 1,000 businesses across the UK and answer an average of over 4,000 calls every single day, helping companies deliver excellent customer service while ensuring they never miss important opportunities.
Despite our growth, one thing has never changed: our people-first approach.
As a family-run business, we’ve always believed that creating a positive working environment directly impacts the quality of service we provide to our clients.
What Makes Phoneta One of Cornwall’s Best Places to Work?
The Best Places to Work awards celebrate businesses that prioritise employee engagement, workplace culture and wellbeing.
At Phoneta, we focus on creating a supportive and collaborative environment where our team feels valued, empowered and genuinely connected.
That includes:
- Flexible working opportunities
- Career development and progression
- A strong team culture
- Supporting wellbeing and work-life balance
- Creating long-term employment opportunities in Cornwall
We know that happy teams create better customer experiences, and that philosophy sits at the heart of everything we do.
Supporting Businesses Across the UK from Cornwall
While we’re proudly Cornish, our clients are based nationwide.
Our professional telephone answering service supports businesses of all sizes, from SMEs to national organisations, helping them improve customer service, capture more leads and free up valuable time.
We’re passionate about proving that ambitious, nationally recognised businesses can thrive in Cornwall while staying true to their local roots and values.
A Huge Thank You to Our Team
Winning this award for the third year running simply wouldn’t be possible without our incredible team.
Every call answered, every client supported and every relationship built is down to the dedication, professionalism and care of our people.
Thank you to every member of Team Phoneta for helping make this such a fantastic place to work.
Looking for a Telephone Answering Service?
Phoneta provides professional telephone answering services for businesses across the UK, helping companies improve customer service, capture every opportunity and never miss an important call.
To find out more about our services, contact our team today or explore our website.