What we do and how we can help business owners

What we do

Never miss a call. Never miss an opportunity.

At its core, Phoneta is here to make sure your calls are answered when you can’t get to them. But really, it’s bigger than that. We help your business stay responsive, professional, and one step ahead.

Here’s how we keep you covered:

Inbound Call Answering
Whether you’re in a meeting, short-staffed or just need a breather, we’ll answer your calls with care and consistency so you never lose momentum.

Live Call Transfers
Think of us as your front-of-house. We route calls to the right person at the right time, keeping your workflow smooth and your team focused.

External CRM and Diary Management
We can securely access your systems to manage bookings, handle queries and keep your schedule running like clockwork. No fuss, no missed details.

Lone Worker Monitoring
A simple check-in, check-out process that helps keep your solo staff safe and accounted for. No-nonsense support when it matters most.

Disaster Recovery
When the unexpected hits, we’re your safety net. From floods to phone outages, we help you stay operational and in control.

Out of Hours Answering
Your business might close for the day, but we don’t. We’ll handle your calls after hours, capture leads, and respond to urgent enquiries so you never miss a beat.

Support that actually supports you

Phoneta does more than answer calls. We give you headspace, breathing room, and better business flow. Here’s what that looks like in practice:

Stay on top when things get hectic
Whether it’s a lunchtime rush or a seasonal spike, we pick up the slack so no call slips through the cracks.

Get your time back
When you need to focus on the big stuff, we’ll handle the ringing. You stay in control of your priorities without the constant interruptions.

Keep your team in the zone
We take the calls, send a tidy summary, and let your staff get on with their actual jobs. Fewer distractions, more done.

Step in when staff are stretched
Covering holidays, sick leave, or surprise absences? We can step in fast, even on the same day, and keep things running smoothly.

Cut overheads without cutting corners
Enjoy round-the-clock cover without the cost of a full-time receptionist. You only pay for the calls we take.

Protect your work-life balance
We can take messages, filter out the noise, and help you stay available without being always on. You choose when to respond.

Phoneta offers business telephone answering 24 hours a day 365 days a year, this will help support your business in many ways