What we do and how we can help business owners

What we do and how we can help business owners

What we do

In its most simple term, what we can do for you is answer your phone when you can’t.

Here’s how we can support your business:

Inbound Call Answering: We’re available to handle your calls during busy periods, staff holidays, lunch breaks, and meetings, ensuring you never miss an important call.
Live Call Transfers: Acting as your dedicated switchboard, we can direct calls to the appropriate team members, streamlining your communication process.
External CRM & Diary Management: We can access your external systems to manage bookings, handle customer queries, and keep your schedule organized.
Lone Worker Monitoring: Our simple check-in and check-out service helps ensure the safety of your staff working alone.
Disaster Recovery: In the event of disruptions like floods or phone line outages, contact us to help restore your operations swiftly.
Out of Hours Telephone Answering: Even when your business is closed, we can manage calls, capture leads, and respond to emergencies, so you stay connected.

Our services are designed to support you in several impactful ways:

Managing Your Busy Periods: If your business faces daily or seasonal fluctuations, we can step in to handle calls during peak times. This ensures you never miss an important call, even when you’re overwhelmed.
Freeing Up Your Time: When you need to focus on strategy or important projects, but the phone keeps ringing, we’re here to take those calls. This way, you can give your full attention to what matters most.
Boosting Your Productivity: If your staff are frequently interrupted by phone calls, we can manage those calls and send you a summary email. This lets your team stay focused on crucial tasks without unnecessary disruptions.
Addressing Your Staff Shortages: Whether you’re dealing with staff shortages due to holidays, illness, or parental leave, we can provide support on both short-term and long-term bases. In urgent situations, we can set up a solution to handle your calls within the same day.
Reducing Your Overheads: You can benefit from a 24/7 reception service while only paying for the calls we handle. This helps you save on costs without compromising on customer service.
Enhancing Your Work-Life Balance: If you need to be available around the clock, we can manage your calls and take messages. This allows you to respond when it’s convenient, prioritize effectively, and avoid unwanted sales calls.

Phoneta offers business telephone answering 24 hours a day 365 days a year, this will help support your business in many ways

Start a conversation with us today