Is your business falling at the final hurdle?

Is your business falling at the final hurdle?

2020 has been a tough time for all businesses.  The grip of the pandemic has been inescapable; however, business must go on. Many companies have taken advantage of the government help available, such as bounce back loans and grants, and are using these to fund marketing campaigns in a bid to reach potential customers. But how many of these are still falling at the final hurdle, not answering their phone when a customer calls?


Every interaction you have with your customers is crucial and failing to answer the phone can leave them frustrated and damage your brand. How many of your customers have called and been left on hold, placed in a queue or gone through to the dreaded answerphone. Customers have no interest in the fact you are short-staffed, busy or in a meeting, and more than likely will call the next available business, your competitor, who can fulfil their needs. Just one of these missed calls a week is 52 potential customers your business may have missed in a year. Make that one a day, and the numbers begin to stack up. £31.6 Billion is lost each year in the UK from unanswered calls, and 3 out of 4 customers will not leave a voicemail.  


This is where Phoneta can help. During lockdown new rules, protocols and restrictions have led to an increase in the call’s businesses are receiving creating an even larger problem. Outsourcing calls means your business can manage the communications with your customers, prioritising messages and leaving all customers safe in the knowledge that they have spoken to your company and have no need to contact your competitors.


We are a call answering service with a difference, we are always on the phone, so you don’t have to be. From less than £1 a call you can have round the clock cover and be able to communicate with your customers 24 hours a day, 365 days a year. With a simple divert process, your calls can pass through to our agents who are trained to remain anonymous, courteous and efficient. They can answer simple questions regarding a business’s opening times and address’, take requested information from your customers, book appointments, take orders and then pass this information over to you within 30 seconds of the caller hanging up. Creating an expansion of your team, less disruption in your own office and lets you give your current customers your undivided attention. Meaning all the hard work and money you have spent on marketing isn’t wasted, and you can capitalise on every single potential lead. 


Don’t fall at the final hurdle; make sure your business will never miss a call, or a new customer, again.


Call us today to find out more: 01209 823456

An open letter from Anthony Caddy, Phoneta MD

Together, we have faced a truly extraordinary situation, the global Covid-19 pandemic has affected all of our lives, personally and professionally. At Phoneta, we consider ourselves as one team with your business and take our role in supporting you very seriously. We have endeavored to be your one constant in this crazy period. To achieve this Phoneta has been focused on three key areas:

  1. Committing to the support of your business and success in planning and forecasting for this unprecedented situation.
  2. Taking proactive measures to protect and support our employees and their families.
  3. A continued focus on customer service and business continuity.

To hit these targets we have had to adjust our key operating procedures, and we thank you all for your continued support and understanding whilst these adjustments were made:

  1. The creation of a new operating system, allowing us to move from our existing system to a wholly digital way of working, allowing our staff to work remotely for the first time. This gave us greater flexibility, allowing your business to keep up with staffing changes and closures throughout the period.
  2. The implementation of a home working policy for our staff, meaning those who needed to shield to protect themselves and their families could do so whilst still being able to work.
  3. A training plan for all staff on the new system and continual training in call handling and customer service, providing business continuity for our customers.

This crisis has affected us all in unexpected ways, however, we cannot deny that some of the effects have created positive outcomes. Our new system has streamlined and improved our service, and our home working option gives us greater cover and flexibility for the times you need us most. Whilst the future may be much different than we expected, Phoneta hopes to keep improving and innovating to bring you the best possible service. We are here 24 hours a day, 365 days a year, whenever you need us.

Thank you for your support and loyalty at this time.

Anthony Caddy & The Phoneta Team.